Privacy Policy

1. Introduction

Saffron Consulting Engineers ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website saffronconsulting.net (the "Website") and engage with our services.

Please read this Privacy Policy carefully. By using our Website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• • Fill out contact forms or inquiry forms
• • Request a consultation or proposal
• • Subscribe to our newsletter or updates
• • Communicate with us via email or phone
• • Apply for employment opportunities
• • Engage with our services

The personal information we may collect includes:

• • Contact Information: Name, email address, phone number, postal address
• • Professional Information: Company name, job title, project details
• • Project Information: Project type, location, budget, timeline, specific requirements
• • Communication Data: Any information you provide in messages, inquiries, or feedback

2.2 Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:

• • Device Information: IP address, browser type and version, operating system, device identifiers
• • Usage Data: Pages visited, time spent on pages, links clicked, referring website
• • Technical Data: Screen resolution, language preferences, time zone settings

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device. We use the following types of cookies:

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• • Respond to your inquiries and provide requested information
• • Process consultation requests and project proposals
• • Deliver structural and civil engineering services
• • Communicate about ongoing projects and deliverables

3.2 Communication

• • Send administrative information, updates, and notifications
• • Respond to your questions and support requests
• • Send newsletters and marketing communications (with your consent)
• • Provide information about our services and industry insights

3.3 Website Improvement

• • Analyze website usage and improve functionality
• • Personalize your experience on our Website
• • Monitor and prevent technical issues
• • Conduct research and analytics to improve our services

3.4 Legal and Security

• • Comply with legal obligations and regulations
• • Protect our rights, property, and safety
• • Prevent fraud and unauthorized access
• • Resolve disputes and enforce our agreements

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Website and delivering our services, including:

• • Website hosting and maintenance providers
• • Email service providers
• • Analytics services (e.g., Google Analytics)
• • Customer Relationship Management (CRM) systems
• • Payment processors (if applicable)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• • Comply with legal processes, court orders, or government requests
• • Enforce our Terms of Use and other agreements
• • Protect the rights, property, or safety of Saffron Consulting Engineers, our clients, or others
• • Prevent or investigate fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• • Secure Socket Layer (SSL) encryption for data transmission
• • Secure servers and data storage systems
• • Access controls and authentication mechanisms
• • Regular security assessments and updates
• • Employee training on data protection and privacy

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria we use to determine retention periods include:

• • The duration of our relationship with you
• • Legal and regulatory requirements
• • The need to resolve disputes or enforce agreements
• • Business and operational needs

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, update, or correct your personal information. If you believe any information we hold about you is inaccurate or incomplete, please contact us, and we will promptly correct it.

7.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. We will comply with such requests unless we have a legitimate reason to retain the information.

7.3 Opt-Out of Marketing

You may opt-out of receiving marketing communications from us at any time by:

• • Clicking the "unsubscribe" link in any marketing email
• • Contacting us directly at design@saffronconsulting.net
• • Updating your communication preferences

Please note that even if you opt-out of marketing communications, we may still send you important administrative messages related to our services.

7.4 Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

7.5 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to analyze Website usage and improve our services. Google Analytics uses cookies to collect information about your use of the Website. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8.2 CRM Systems

We may use Customer Relationship Management (CRM) systems to manage client relationships and communications. These systems are hosted by reputable third-party providers who comply with industry-standard security and privacy practices.

8.3 External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. These countries may have data protection laws that differ from Indian laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• • Posting the updated Privacy Policy on this page
• • Updating the "Last Updated" date at the top of this policy
• • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.

13. Compliance with Indian Laws

This Privacy Policy is designed to comply with applicable Indian data protection laws, including:

• • The Information Technology Act, 2000
• • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• • Any future data protection legislation enacted in India

14. Your Consent

By using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Website or provide us with your personal information.